- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a refund. Once opened, an item is considered used and will be subject to a return fee. If an item is delivered defective, it will be replaced free of charge once returned to us.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We recommend using USPS because it is the most economical way to ship. USPS now has tracking for both 1st Class and Priority mail. Once you order, and your order is shipped you will receive a email with tracking information.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Order fulfillment may take up to 10 business days. If you are not emailed with tracking information within 1 business day, Contact Us and we will let you know the estimated ship date of your order.
Due to increased order volume as a result of COVID-19, some orders may take up to 2 weeks to ship depending on availability -we appreciate your patience!
Dexter Russell Cutlery is a distributor of Dexter Russell Inc.